System Maintenance

Capital Telecom provides a diverse range of technical support resources that is unique to the UK market. We employ technicians who are trained and accredited on a selected range of digital telephone systems, to deliver a complete suite of support, engineering and professional services.
Our commitment to excellence is demonstrated by all aspects of our service. We provide a single point of contact to simplify the provision and maintenance of business communications systems.

Hours of Service

Standard E-Service Desk Hours: Monday – Friday 9am – 5.30pm Excluding Bank Holidays

On-Site Hours: Monday – Friday 9am – 5.30pm Excluding Bank Holidays

On-Site, Out of Hours: By arrangement

Standard Response Times

Incident Priority Target Response Business Impact Summary High 4-8 hours System/Application Down High impact on significant business areas or specific VIP users. Phone System failures, Whole department or large groups of users unable to continue with routine work.

Normal 24 hours System/Application Problem Medium impact, a group of users or individual user is experiencing system or business application problems but are still able to work, Phone system performance issues without failure. Priority/business critical work is not seriously affected.

Low 48 hours Minor System/Application Problems/Advice and Guidance Low impact and urgency. May cause inconvenience to user. Work-around possible. No direct affect on routine work. General advice and guidance.

What is included?

Regular servicing and maintenance will extend your telephone system lifespan and minimise the chance of faults or failure ever occurring. All replacement telephone systems come with a 12 month warranty and inclusive service Our service and maintenance plans includes:

  • Parts & Labour
  • Refurbish & Repair of Faulty Systems
  • Remote System Support
  • On-Site Technical Support
  • 12 months Inclusive Service