Keeping the heartbeat of your business healthy
Logging calls tracks business performance
What Voice over IP System?
Telecommunications at work for you
Capital Telecom only work with certified telephone technicians and engineers with the expertise to install, and service specific telephone system makes and models within our product range.
Our Call Logging system is a comprehensive package for recording details of all outbound calls using a user friendly Windows based interface.
Log calls by department line, extension, produce reports and much, much more.
SIP Trunking, Hosted IP Telephony, IP PBXs........
There are many terminologies and different service offerings.
Don't get confused. Know the difference and get the most out of your investment.
Capital Telecom provides a full range services to Small to Meduim sized business, Corporate and Government organisations delivering telecommunications solutions of the highest quailty whilst providing value for money.
More
Landline Free Minutes Bundle Offers!
150 UK mins only£3.99 per month
150 Mobile mins only£6.00 per month
150 International mins£3.99 per month
More>>>
Need Help?
Contact Customer Support:
0844 504 5326
Customer Support is open 5 days a week from 9am to 5.30pm.
Please note that calls may be recorded for quality control purposes
Mobile
Voice
Broadband & Data
Telephone Systems
08 Direct
Hosted Telephony
Providing Services for the Future
Voice over IP is faced with delivering return-on-investment that will improve service while reducing costs. The demands for converged data and voice services continue to grow. Budgets are flat or have declined.
These realities are going to be with us for some time. The only feasible way to succeed is to invest wisely in areas that deliver a positive and rapid return-on-investment. IP telephony has proven to be a good choice for many.
At Capital Telecom we work hard to find our clients new IP systems paid for by the savings it provides.
Reduce your line rental costs by replacing your analogue and digital services with SIP Trunks to provide you with all the benefits of Cloud Telephony.
Hybrid telephones systems mean they can be used for all trunk services, analogue, digital and also VoIP. A good bet if you want to use IP telephony in the most basic form.
IP Telephony in its most purest form. Router and PoE switch required. IP Phones and an assured broadband connection to guarentee service level agreements.
Company
Capital Telecom was founded to provide a portfolio of fixed line, mobile, broadband services and telephone systems to customers throughout the Greater London area. Our management team has over 15 years experience within the telecommunications service industry.
Capital Telecom's services are distributed across London via a network of experienced telecoms and IT specialists who deliver local services to local organisations. They are selected for their ability to provide an excellent service, support and consultancy across a wide range of technologies.
Our customer support centre, BSI accredited billing services and networks operations team are based in Abingdon, Oxfordshire, UK.
With state a of the art next generation network, secure business partners and experienced staff the company has a solid foundation upon which to provide a professional service to businesses and as well as a platform for continued growth. Our service is designed to be cost effective, enabling clients to save money and improve efficiency.
Capital Telecom has an ever growing network of clients, situated around Greater London and the Home Counties.
Our Investors & Partners
Capital Telecom has private investment from a successful family run property development enterprise situated in Johannesberg, South Africa which has been established for 80 years, Our investors experience and insight is an important asset to the Capital Telecom team as we continue to grow our organisation.
Capital Telecom is very proud to be assoicated with the following organisations who are strategically aligned with our organisation in terms of resource, support and our future growth. Our policy is to provide services from the UK's most established voice, data and mobile networks.
Thus Cable & Wireless
Capital Telecom's primary network partner for the delivery of voice and data services is CableWireless Worldwide.
Cable & Wireless Worldwide own the UK's biggest fibre network dedicated to business users of telecommunications and has an international cable network spanning approximately 425,000km in length covering 150 countries.
It reaches across the Atlantic Ocean, through Europe and on to India and throughout Asia. Our networks has inbuilt resilience with capability to re-route traffic across diverse paths in the event of failure of one or more paths and, especially at the international level, this is a significant advantage over many competitors.
Vodafone
Capital Telecom's primary mobile network provider is Vodafone Group Plc Vodafone is the world's largest mobile telecommunications company measured by revenues and the world's second-largest measured by subscribers
Vodafone owns and operates networks in over 30 countries and has partner networks in over 40 additional countries.
Vodafone has a primary listing on the London Stock Exchange and is a constituent of the FTSE 100 Index. It had a market capitalisation of approximately £89.4 billion as of 23 December 2011, the second-largest of any company listed on the London Stock Exchange. It has a secondary listing on NASDAQ
BT Openreach
Capital Telecom work alongside BT Openreach, the infrastructure division of the British telecommunications company BT Group. BT Openreach was established in 2006 to ensure that indirect telecom operators have equality of access to BT's local network.
BT Field engineers install and maintain the physical network wiring from the telephone exchange into end users' premises. This is regardless of which telecoms provider is actually providing the service to the end-user. Openreach installs, services, supports and maintains the wiring, fibres and connections which link tens of millions of homes and businesses in Britain to their Communications Providers' networks. Capital Telecom is just one of 400+ services providers on the UK whom Openreach serve. Openreach install/repair/provide a working service to Capital Telecom customers anywhere within the UK.
Business Phone Line
ISDN2e Lines
ISDN30e Lines
Calls & Lines Bundles
A standard business line for making and recieving voice calls, connecting to fax machines and for broadband use.
From £13.98
Upgrade to ISDN2e lines if your standard business line is starting to get too busy. ISDN2e provides more line capacity and clear voice channels for making and recieving calls and data. Indivdiual DDIs can be added at anytime.
From £17.30
If your business is growing rapidly and you need a high performance business line to accomodate 8 users or more, then its time to upgrade to ISDN30e. Indivdual DDIs can be added at anytime.
From £25.00
On a tight budget? Check out some of our call and line bundles designed with how you use your call minutes every month in mind, as an added bonus we have included broadband services too!
From £15.99
New Line Installations & Care
Capital Telecom work very closely with BT openreach to ensure the installation, transfer and maintenance of your business line is of the highest integrity. We have full access to the BT Openreach service platform, which enables us to service, manage and schedule any BT technican nationwide in any event. For more information please refer to our Care Plan to see where your business fits
Unlimited Downloads
Direct Internet Access
Ethernet Services
Basic Broadband
We specialise in offering Voice, Mobile & Data Solutions to Residential, SME, Multi-National & Government organisations with the aim of reducing communications costs.
In addition to this we also specialise in delivering effective direct sales & telemarketing solutions aimed at growing or retaining your customer base.
Clientel’s objective is to ensure that you and our customers achieve the best results possible, from our efforts. By working closely with you, we can ensure that the most cost effective solution is implemented as efficiently as possible.
It is the people that work at Clientel, the relationships and trust that we build with you & our customers and the service and value we offer that is the key to our success.
We specialise in offering Voice, Mobile & Data Solutions to Social Enterpeise & Charities and Fund Raising Organisations
Touch donates up to 20% of it profits back to its registered member customers.
Our partners and sponsors provide us with reliable networks and responsible pricing to allow us to offer our members value for money and reasonable income returns.
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Networks
T-Mobile Deals
O2 Deals
Orange Deals
Vodafone Deals
IP Phones
Features
Free VoIP Survey
Assured IP Network
WINNER!
Wealth
Manager
of the Year
Buy Now
Small Sized Systems
8 - 16 Users
Meduim Sized Systems
16 - 32 Users
Corporate Sized Systems
32 - 64 Users
Enterprise Systems
64 - 128+ Users
Basic telephone system comes with a comphrensive features such as Voicemail, Autoattendant and 10 key display digital handsets
From £1000
Alcatel Lucent Range
Avaya IP Office
Mitel Range
Panasonic KXT Range
Siemens Hipath Range
Samsung DCS Range
Toshiba DK Range
Toshiba CIX Strata Range
Inter-Tel Range
NEC Range
Meridian
Capital Telecom provides a diverse range of technical resources that is unique to UK market. We have engineers who are accredited to work with a selected range of telephone systems, to deliver a complete suite of engineering and technical services.
Using Carrier-Pre Selection (CPS) we can automatically route your outbound calls over our high quality network providers. The Carrier Pre Selection is set into your local BT exchange meaning that you don't have to use prefixes or dialer boxes to route over our network, it is all done automatically and you continue to make your calls as normal but at a fraction of the cost.
Fixed Line
As well as providing voice calls, we can transfer and maintain your line rental services. As a BT Openreach service provider we are able to offer a complete range of calling features. Consolidating your voice calls and fixed lines with Capital Telecom will give you much more visibility and control of your landline set-up and costs.
Business Mobiles
Choosing Capital Telecom as your service provider for mobile calls could provide you with a further discount on your billing and value for money.
Our proven methods have assisted many companies to bring down the cost of operating their mobile fleet. We have an outstanding track record based on providing exceptionally high standards of service coupled with a totally flexible and rersponsive approach to all customer requirements.
In the UK Capital Telecom has over 100 points of presence, approximately 450km of fibre and five highly secure data centres in Surrey, Berkshire and London and 21 co-location facilities and 48 points of presence in 21 key cities across Europe.
Capital Telecom's featured services come with everything you need to upgrade your business online operation.
Our team of fully certified technicians install and maintain a full range of telephone systems and Hosted IP Telephony platforms which are installed and configured to suit your business requirements and budget.
Our commitment to excellence is demonstrated by all aspects our of our service. We provide a single point of contact to simplify the provision and maintenance of your account.
The time couldn't be better to upgrade your telephone system with Capital Telecom
Capital Telecom
145 - 157 St Johns Street
London
EC1V 4PY
Tel: 0844 504 5326
Email: care_capital-telecom.com
Registered in England No. 06571677
Capital Telecom take your privacy seriously. We abide by the UK and EU rules on Data Protection.
Please read the following privacy policy to learn more about our position concerning your personal information and the measures we take to protect it.
Personal data
Your information, including your contact details, company details, telephone lines, select services and direct debit details, is used strictly for internal for purposes. We collect customer details when you sign up for our service.
This information is used to process your application for telecommunication services and to contact you should there be a problem with your application or service.
We maintain the latest encryption technology to ensure the safety of your personal information, which we never pass on to third parties without your consent.
Third parties
We value your privacy and understand that you don't want your details sold to third parties. Capital Telecom will not sell, trade or rent in any form your information to a third party. We will only provide your information to a third party (e.g. BTTM) when it is necessary to provision your service.
Consent
By using our web-site, you consent to the collection and use of this information. Should we decide to change our privacy policy in any way, we will post such changes to this page so that you are aware of the information we collect, our use of it, and the circumstances under which we would disclose it.
Unsubscribe
We will occasionally notify you about important changes to our site, new services and special offers we think you might appreciate. If you would prefer not to receive this information, please send us an email to care_capital-telecom.com and indicate your name or e-mail address with the subject "Unsubscribe special offers".
Frequently Asked Questions
Can Capital Telecom transfer my line?
We can transfer lines only where the underlying provider is BT. Please note that this may include lines provided by other indirect service providers in addition to BT. We cannot transfer cable phone lines operators such as Virgin Media. To find out if you have a line that can be transferred dial 17070 from your phone. If it is a BT line you will hear your number read back to you. If you have any doubts, please call us on and we will be very happy to find out for you. Alternatively, you can order a new phone line with us.
Can Capital Telecom install new phone lines?
Yes, we can install new phone lines. Simply call us on 0844 504 5326 for further information.
Are Capital Telecom line services as good as BT?
We buy your line services on a wholesale basis from BT Openreach and have the same level of access to systems and support from BT Openreach as BT Retail. By understanding your needs and exceeding your expectations we aim to provide better customer service than BT Retail. Because we have direct access to BT's systems we can allocate numbers, book installations, conduct site surveys and divert calls at the touch of a button giving you all the control you need.
How can you provide cheaper line rental than BT?
We buy your line services from BT Openreach on a wholesale basis and, by being efficient, we can pass on the savings to you. This way, you can save up to 20% on business analogue line rental and 15% on ISDN2 and ISDN30 line rental compared to BT.
Does Capital Telecom provide digital and ISDN lines?
Yes, Capital Telecom does provide digital and ISDN lines.
Does Capital Telecom provide line and call services to residential customers?
Capital Telecom is focused on providing premium quality services to businesses, professionals and home workers; however, we also accept orders from residential customers.
How can I be sure that I will have the UK's best business tariff?
If you find a tariff that is cheaper than ours then please let us know the details and we will match or beat it. This will guarantee you are always getting the best deal possible.
Can I use Capital Telecom if I have a PBX or Versatility phone system?
You can keep the maintenance of your system with the same company you already use but route your calls through us and make great savings. Usually there is no need to make any changes to your system, by placing Carrier Pre Select on your line your calls will automatically be routed by us. If you have any questions, please call us on 0844 504 5326 .
What line maintenance options do you provide?
There are 3 different levels of line maintenance care available;
Level 1 - Cover for weekdays excluding Bank Holidays, 8.30am to 5.30pm.
Level 2 - Cover for Monday to Saturday, excluding Bank Holidays, 8.30am to 5.30pm.
Level 3 - Cover 24 hours a day, 365 days a year, Guaranteed 4 hour response time by a customer services representative.
Once you call Capital Telecom we register the fault with BT Openreach who then investigate. Should the fault require an engineer's visit a BT engineer will visit your site. Please note that if a fault is not as a result of a BT defect the visit and associated work will be chargeable. These terms are consistent with BT Retail.
How will I be charged?
We bill monthly on a calendar month basis and collect amounts owed on the 21st day of the following month by direct debit. Calls and line rental are billed in arrears. For the first month of line service we will bill pro rata from the date of go-live to the end of the month and the next month in advance.
How long does it take to go-live?
There is an industry standard 2 week lead time for calls and line orders to go live. If you order calls and line rental then both services will go live on the same date. If you have a PBX system you can programme your system for calls to go live immediately, please call for further details.
What happens to my Back-to-Base alarm system?
Back-to-base alarm systems often dial Premium Rate Numbers from your phone to report incidents to the company monitoring your system. Since, by default, Capital Telecom bars calls to Premium Rate Numbers, Back-to-Base systems may not work properly. The solution would be to remove Premium Rate Number call barring by logging into your control panel and selecting the relevant options.
What are the charges for an engineer fault visit?
If a visit is to fix a BT fault then there will be no charge. If the visit is to fix a fault which is not the responsibility of BT then the visit will be chargeable to you, please see the rates located at the bottom of the page.
A visit charge will be applied if the line rental service was damaged by someone at the customer's premises, or due to theft, loss or removal of equipment or in the case of equipment owned by the customer or leased by the customer from a third party.
Items of equipment will be charged separated.
ALL CHARGES ARE BASED ON NON-CONTRACTED SERVICE COSTS
