What is Cloud Telephony?

Cloud telephony means no costly telephone equipment maintenance, servicing or upgrades. Cloud Telephony means we are responsible for the hardware and software, including system upgrades. As well as giving your organisation access to low-cost and free calls, a hosted system puts a huge range of smart call management features at your fingertips. Mobiles and other devices can also be integrated.

Perhaps most important is the degree of control a hosted system gives you. Your organisations entire communications, across multiple sites and countries, can be managed easily, right down to the individual user level, through a simple web-based control panel.

75% of UK SME businesses have adopted Cloud services in one form or another (Cloud Information Forum (CIF) Survey 2015). Cloud means no up-front spend on hardware, software or maintenance and its great for businesses with multiple sites and remote/mobile workers. Our products offer the perfect solution, an off premise phone system located in the cloud designed to make the deployment of a comprehensive phone system as hassle free as possible.

Hosted Voice Premium

Hosted Voice Premium is easy to deploy and is suitable for small to medium sized businesses. Instead of having a physical phone system and hardware on site, our phone system is located in data centres, accessed by data IP connections. Users benefit from their familiar telephone features plus new capabilities that significantly impact productivity and teamwork.

Why host your communications with Capital

  • Users can have a telephone number from another city or country
  • Wider range of functions & features
  • Integration with MS-Exchange, click-to-dial, video conferencing, Instant Messaging and databases
  • Built-in fraud protection with the latest security updates applied centrally with no need for your intervention
  • Latest software updates at the datacentre improving performance and adding features
  • Automatic redirection to any chosen number should phones be unavailable
  • Scalable from just 2 to 1,000 users
  • No need for a physical PBX at each office with multiple devices to configure and maintain
  • Improved call management
  • Quick installation
  • Disaster recovery

Key Benefits

  • Very low or zero capital expenditure
  • Highly scalable
  • Latest software updates always provided
  • Easy deployment
  • Low financial Risk
  • Hosted in secure, UK based data centres – ISO27001 certified Key Features
  • Exclusive handset designs
  • Unifies communications

Choice of 4 IP Handsets

What Does it Include

  • Hunt Groups
  • Call Queues
  • Call Parking / Call pickup
  • Call Directory
  • Presence
  • Call Waiting
  • Caller ID
  • Call Hold
  • Fax-to-Email
  • Group Pickup
  • Auto Attendant / Auto Attendant with Night-mode / Time-based
  • Call Return (last dialled number)
  • Music On Hold, Marketing Messages for Individual Departments
  • Selective Call Acceptance / Forward / Reject
  • Speed Dial
  • Three-way Conference / Three-way Calling
  • Voicemail/Voicemail-to-Email
  • Fully White Labelled Solution
  • Call Recording by Default and On Demand (additional charge applies)
  • Call Logging

Why Capital?

Capital provides converged voice and data products and managed billing solutions and prides itself on offering the best independent service in the UK telecoms industry. We are a ‘one-stop’ shop for telecommunications solutions, integrating and managing services from your order to collection. Our difference is undoubtedly our people. There are plenty telecoms companies out there, all with their own capabilities, but time and time again our customers tell us that we are expert, highly responsive and easy to do business with – making a positive difference to their performance every day.

Hosted Voice Assured

Hosted Voice Assured is a complete communications service for your business that provides an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal. The service allows you, the administrator, to easily manage your environment whilst enabling your employees to maximise their productivity The service has lots of clever features and an emphasis on control and administration through the web that takes the burden away from your IT team. For administrators, you can quickly configure the system according to your organisation’s changing requirements, while your employees can manage calls easily and effectively. With only a minimal capital outlay required, a reliable and proven service and a jargon-free approach to telephony and communications, Hosted Voice Assured is suitable for any size business looking to improve its productivity and image.

What makes the service different from other Cloud services?

  • Premium handsets plus desktop and mobile clients The service provides high standards of phone interoperability with its useful desktop and mobile clients plus a choice of premium handsets from a range of manufacturers.
  • An easy-to-use web interface providing feature control and valuable user information With an experienced in-house software development team, we can provide a positive user experience for both service use and performance monitoring
  • The Gamma IP network, reliable and secure We lead on quality of service, scale and reliability. In addition to the network, we can easily and quickly transfer your existing phone numbers onto the cloud platform.
  • Broadsoft call controller platform Supporting millions of business users worldwide, the world’s leading call controller platform from Broadsoft sits at the heart of the service providing the broadest feature set and a sole focus on delivering the richest user experience in unified communications.

What type of business is Hosted Voice Assured Aimed at?

The service is ideal for any size of business and is highly-effective in organisations that have more than one site that work together. The system is capable of serving hundreds of employees. Here are some examples of how the service is often used:

  • Dynamic businesses that want flexibility
  • Companies with multi-sites
  • Organisations that prefer outsourcing rather than Opex
  • Training & monitoring
  • Organisations that need a business continuity solution
  • Companies with remote workers
  • Call Centres – Improving customer contact

Your choice of handsets

Hosted Voice Assured can be used with a range of handsets from a choice of manufacturers; it’s not tied to one type of manufacturer or hardware and can also be connected through an easy-to-use desktop client. Contact us for a full list of compatible hardware, features and options. Some current examples include:

Hosted Voice Assured is available with the comprehensive range of features below, as well as a range of additional bolt-on options.

Bolt-Ons & Options

  • Softphones for Desktops & Mobiles
  • CRM Integration
  • Management Reporting Option
  • Receptionist Console
  • Fax-to-Email
  • Auto Attendant / Auto Attendant with Night-mode / Time-based
  • Call Queuing
  • Music On Hold, Marketing Messages for Individual Departments
  • Selective Call Acceptance / Forward / Reject
  • Speed Dial
  • Voicemail/Voicemail-to-Email
  • Call Recording
  • Call Logging

How much will my Cloud System Cost?

Click here

Why Capital?

Capital provides converged voice and data products and managed billing solutions and prides itself on offering the best independent service in the UK telecoms industry. We are a ‘one-stop’ shop for telecommunications solutions, integrating and managing services from your order to collection. Our difference is undoubtedly our people. There are plenty telecoms companies out there, all with their own capabilities, but time and time again our customers tell us that we are expert, highly responsive and easy to do business with – making a positive difference to their performance every day.

Need assistance?click hereto contact us.